Refund Policy
At The Silken Sweet Collection, each order is thoughtfully handcrafted and customized with care. Due to the made-to-order nature of our products, we maintain the following refund policy to ensure clarity and fairness.
Order Confirmation
All orders are considered confirmed once full payment has been received. Payment secures your order date and initiates preparation and scheduling.
Custom & Specialty Orders
Highly customized orders or large-volume orders may require additional preparation time and materials. In such cases, refund eligibility may be limited once supplies have been purchased or work has commenced.
Non-Refundable Circumstances
- 72 Hours or More Notice
Cancellations made at least 72 hours prior to the scheduled pickup or delivery date are eligible for a full refund. - Less Than 72 Hours Notice
Cancellations made within 72 hours of the scheduled pickup or delivery will receive a 50% refund. - Less Than 48 Hours Notice / Production Begun
Cancellations made within 48 hours of pickup or delivery, or once production has begun, are not eligible for a refund.
Order Changes
We will do our best to accommodate changes; however, modifications are not guaranteed once your order has been confirmed and may be subject to additional charges.
Order Confirmation
Refunds will not be issued for the following:
- Changes in personal preference after order completion
- Improper storage or handling after pickup or delivery
- Failure to pick up an order at the agreed-upon time
- Incorrect information provided by the client
Quality Commitment
We take great pride in the quality and presentation of our products. If you have any concerns with your order, please contact us within 24 hours of pickup or delivery so we may review and address the matter appropriately.
Cancellations by The Silken Sweet Collection
Should The Silken Sweet Collection need to cancel an order, a full refund will be issued promptly.